Each time I printed a new edition of the book, I added a few more pages to what I already had. Three weeks ago I did the same thing – added a few more pages to the same book I started 2 years before and had printed 3 times before, then I uploaded my new edition to MyPublisher. When I received the 10 copies back (at the cost of nearly $300!) I was dismayed to find that all of the pictures in the book – both the prior ones and the few new ones added to the current edition – were printed so dark as to render the book useless. The pictures where not a little dark, they were very dark and reddish. These things happen and I thought that all I needed to do was call MyPublisher, explain the situation and they will simply reprint the books correctly and rush them to me. That is not at all how it went.Īfter not being able to reach them by phone, I decided to send an email to customer service explaining my issue.
The reply I got back was pretty straightforward in its message: Thank you for contacting us. Unfortunately we are not responsible for the design of your book and we never alter customer designs before printing them. I thought surely they must have misunderstood my explanation, especially the part that explains that the book is exactly the same book with the same exact pictures they have printed correctly 3 times before, with just a few new pages added. Surely something went wrong with the physical printing to make ALL the pictures come out consistently dark, some being almost totally black.
0 kommentar(er)
